policies

Terms and Conditons

Delivery Policy

Payment Policy

Returns

Artwork

Terms & Conditions

  • All sizes and capacities are approximate
  • Engraving layouts may be modified to suit your item
  • All prices are subject to change. You will be advised of the total cost and are required to confirm your order before it is produced.

Delivery Policy

  • Delivery costs shown are estimates only
  • We will confirm the delivery cost and expected delivery date when we receive your order
  • Delivery is usually within 7 working days from order and artwork confirmation
  • For orders outside Australia allow up to 14 days

Payment Policy

  • We accept Visa Card, Master Card and American Express credit cards.
  • For credit card payment, we take commercially reasonable measures to establish a secure connection with your web browser and we take all appropriate steps to protect the information you share with us. We use credit card numbers to process your payment only; we do not retain them for marketing purposes.
  • Artwork Setup Fees
    • Set up fees are only charged once per logo or photo
    • If your logo is already in our files you will not be charged a set up fee
    • Set up fees are billed separately and not included in the total of your order.
    • You will be advised of any additional setup costs before we proceed with your order.

Returns
We will not credit or replace returned goods without email notification within a 7 day period from the delivery date. After emailing us, you will be sent a confirmation email, with details on how and where to return your goods.
Engraved goods cannot be returned. We will not accept responsibility for spelling errors in your engraving. Our automated system takes your engraving directly from your order to our engraving machines.


Artwork
For logos there is an minimum initial setup cost of $39 which includes 30 minutes of design work and logo setup. Design and logo setup is $66 per hour for each extra hour, charged in 15 minute blocks.
Typically most jobs with a single logo & design will cost no more than $49.50, for jobs with multiple logos allow for extra setup costs. This is a once only cost - once your logo and design has been set up and saved in our system no further engraving will costs apply.



Your own artwork
Recommended Artwork Formats

  • PDF
  • AI, EPS Illustrator (up to ver. 11)
  • CDR CorelDraw (up to ver.12)
  • DOC Word Document
  • PNG
  • BMP
  • JPG
  • TIF
  • GIF

Send in your artwork as an Email Attachments, CD, DVD
We can also copy artwork from most USB storage devices
Email attachments should be not larger than 10Mb.
For larger attachments please contact us first